SuperFile Refund & Cancellation Policy

This Refund & Cancellation Policy explains when payments made to Superfile.com (“Superfile,” “we,” “our,” or “us”) may be refunded. It forms part of, and should be read together with, our Terms & Conditions.

1. Name Reservations Are Free

Placing a hold on a name in the SuperFile Registry is free. No payment is required to reserve a name or to join the waitlist. Fees apply only when you purchase an extension or other paid feature, and any such fee is disclosed to you before you pay.

2. The $0 Verification Authorization

Verification uses a $0 card authorization solely to confirm personhood. It is never charged and there is nothing to refund. Some banks briefly display a pending authorization, which clears automatically; if a temporary hold does not disappear within a few business days, contact your card issuer.

3. Extension Purchases

Extension purchases (for example a $100 brand or institution extension) are billed once, up front, through our third-party payment processor. Because an extension is a digital entitlement made available to you immediately, fees are non-refundable once the extension has been granted, except:

• where a charge was made in error, duplicated, or not authorized by you;
• where an extension you paid for could not be granted (for example, a claim declined during examination) — in which case the fee is refunded in full;
• where a refund is required by applicable law.

4. EU/UK Right of Withdrawal

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from a purchase within 14 days. Where you ask us to begin providing a digital service or grant a digital entitlement during that period, you acknowledge that your right of withdrawal is lost once the entitlement has been fully provided. Nothing in this Policy limits any non-waivable consumer right you have under applicable law.

5. Merchandise

Physical merchandise purchased from the SuperFile Store may be returned in new, unused condition within 30 days of delivery for a refund of the item price, unless the item is marked final sale. Shipping charges are non-refundable except where an item arrives damaged or incorrect. Contact go@superfile.com to arrange a return before shipping anything back.

6. How to Request a Refund

Email legal@superfile.com (or go@superfile.com for merchandise) with the name on the account, the charge date and amount, and the reason for the request. Approved refunds are issued to the original payment method. Card refunds typically post within 5–10 business days, depending on your bank.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a formal dispute. Initiating a chargeback without contacting us may result in suspension of the associated reservation or extension pending resolution.

8. Changes to This Policy

We may update this Policy from time to time. Updates will be posted on this page with a revised date. Continued use of Superfile after changes take effect constitutes acceptance of the updated Policy.

9. Contact

Email: legal@superfile.com
Address:
9663 Santa Monica Blvd, Unit 121
Beverly Hills, CA 90210