Legal Information & Notices · Updated July 2026
Superfile.com (referred to as "Superfile," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use our website and services.
SuperFile collects voluntary information including:
Payment information is processed securely by third-party payment providers and is not stored or retained by SuperFile.
Automatic collection includes:
Consent applies where legally required for non-essential cookies.
When customers use the SuperFile product, we may process information on their behalf in order to provide the services. In this context, SuperFile acts as a Processor (or service provider, where applicable), and the customer acts as the Controller (or business, where applicable).
We use the information we collect to:
Our website offers an automated AI assistant (“Ask Shane”) and uses AI to help draft support responses, powered by a third-party AI provider (Anthropic). Messages you send are processed to generate responses; they are not used to train the provider’s models. You are always told when you are interacting with AI, and you can reach a human at go@superfile.com. Please do not share sensitive personal or financial information in chat. See our Data & Subprocessors page for the tools we rely on.
If you are located in the European Economic Area ("EEA") or United Kingdom, we process your personal data only where we have a lawful basis under Article 6 of the GDPR.
Lawful bases include:
We do not sell or rent your personal information.
Sharing occurs only:
Where SuperFile acts as a Data Processor, it will assist the Data Controller in fulfilling its obligations of addressing data subject requests, as per the data protection laws.
Users may have rights to:
If you are located in the EEA or UK, you have the following rights under the GDPR:
We respect your rights and aim to take actions pertinent to your request within one month.
If you are a California resident, you have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:
To exercise these rights, email privacy@superfile.com. We will verify your request and respond within the timeframes required by law. You may use an authorized agent to submit a request on your behalf; we may require proof of authorization.
If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the relevant supervisory authority. We would appreciate the chance to address your concerns first, so please consider contacting us at privacy@superfile.com before doing so. For more information, kindly consider the links below:
We use cookies and similar technologies to:
You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.
Where permitted by law, we may send you marketing communications about our services.
EEA/UK users receive communications only with prior opt-in consent.
Withdrawal available via unsubscribe links or privacy@superfile.com.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, including:
Superfile is headquartered in the United States.
If you are located outside the United States, your personal data may be transferred to and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home country.
Where required by law, we implement appropriate safeguards for cross-border transfers, including:
You may request further information regarding transfer safeguards by contacting privacy@superfile.com.
We implement reasonable and appropriate technical and organizational measures designed to protect personal data, including administrative safeguards, access controls, encryption where appropriate, vendor due diligence procedures, and incident response protocols.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Superfile.com is not intended for use by, and we do not knowingly collect personal information from, individuals under the age of 18.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. Continued use of superfile.com constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: privacy@superfile.com
Address: 9663 Santa Monica Blvd, Unit 121, Beverly Hills, CA 90210
EU Representative: Instant EU GDPR Representative Ltd.
Adam Brogden
contact@gdprlocal.com
Tel +35315549700
Office 2, 12A Lower Main Street, Lucan Co. Dublin K78 X5P8 Ireland
UK Representative: GDPR Local Ltd.
Adam Brogden
contact@gdprlocal.com
Tel +44 1772 217800
1st Floor Front Suite 27-29 North Street, Brighton England
We use cookies and similar technologies to improve your experience and to understand our marketing efforts. We may share data with ad partners. Opt out of this sharing via cookie settings or by configuring the GPC signal for this browser. To learn more, visit our Privacy Policy.
We use cookies and similar technologies for various purposes, including ensuring that you get the best experience on our website, to help us understand our marketing efforts, and to reach potential customers across the web. Because we respect your right to privacy, you can choose not to allow some of these technologies which are not strictly necessary. Click on the different category headings to find out more and change our default settings. Please note that blocking certain technologies may impact your experience of the site and the services we are able to offer. See more information in our Privacy Policy.