Privacy Policy
Effective Date: February 8, 2026
Last Updated: February 8, 2026
Superfile.com (referred to as “Superfile,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit or use our website and services.
By giving your consent at sign-up to use SuperFile services, you agree to the practices described in this Privacy Policy.
Where we process personal data on behalf of our customers, we do so in the capacity of a Data Processor, acting only on the documented instructions of the relevant Data Controller and in accordance with applicable data protection laws, including the GDPR. As a Data Processor, we handle, store, or manipulate personal data for the relevant Data Controller. We do not determine the purposes or essential means of processing any data.
Information We Collect
a. Information You Provide to Us
We may collect information you voluntarily provide, including:
Account Information: Name, email address, phone number, and other contact details.
Communications: Information you provide when contacting us, requesting information, or subscribing to updates.
Payment information is processed securely by third-party payment providers and is not stored or retained by SuperFile.
b. Information Collected Automatically
When you access superfile.com, we may automatically collect:
Usage Data: IP address, browser type, operating system, referring URLs, and pages viewed.
Device Information: Device type, operating system, and unique device identifiers.
Cookies and Similar Technologies: Used to support site functionality, analytics, and preferences.
Where required by law, we obtain consent before using non-essential cookies. You can manage cookie preferences through your browser or applicable consent tools. Disabling cookies may limit certain functionality.
For information collected automatically through superfile.com, SuperFile acts as the Controller under applicable data protection law.
c. Information Processed Through the Product
When customers use the SuperFile product, we may process information on their behalf in order to provide the services. In this context, SuperFile acts as a Processor (or service provider, where applicable), and the customer acts as the Controller (or business,
where applicable).
This information may include files, documents, user account details, metadata, and other content submitted to or processed through the product by or on behalf of our customers. We process this information only in accordance with our customers’ instructions, our
contractual obligations, and applicable law.
If you are an end user whose information has been submitted to SuperFile by one of our customers, please contact that customer
directly with questions about how your information is handled or to exercise any rights you may have.
2. How We Use Your Information
We use the information we collect to:
Operate, maintain, and improve superfile.com
Communicate with you, including sending updates or responding to inquiries
Provide customer support
Monitor and protect the security and integrity of our services
Comply with legal obligations
Where SuperFile processes information on behalf of customers through the product, we use that information only to provide the services, support, secure, and maintain the product, and as otherwise permitted by our agreements with customers and applicable law.
3. Legal Basis for Processing (EU/UK Users)
If you are located in the European Economic Area (“EEA”) or United Kingdom, we process your personal data only where we have a lawful basis under Article 6 of the GDPR. Depending on the circumstances, we rely on the following legal bases:
Performance of a Contract – to provide and maintain our services.
Legitimate Interests – to improve our services, prevent fraud, ensure security, and conduct internal analytics, provided such interests are not overridden by your rights.
Consent – for sending marketing communications, placing non-essential cookies, or where required by law.
Legal Obligation – to comply with applicable laws and regulations.
4. How We Share Your Information
We do not sell or rent your personal information.
We may share information only in the following circumstances:
Service Providers: With trusted third-party vendors who perform services on our behalf (such as hosting, analytics, or communications), subject to confidentiality obligations.
Legal Requirements: When required to comply with applicable laws, regulations, legal processes, or government requests.
With Your Consent: When you explicitly authorize us to share your information.
5. Your Rights and Choices
Where SuperFile acts as a Data Processor, it will assist the Data Controller in fulfilling its obligations of addressing data subject requests, as per the data protection laws. We will not directly address any data subject requests, unless authorized by the Data Controller. All requests are handled securely, within agreed timeframes, and in line with documented instructions from the Data Controller, ensuring confidentiality.
Depending on your location and applicable law, you may have the right to:
Access your personal information
Correct inaccurate or incomplete data
Request deletion of your personal information
Data portability, where applicable
Withdraw consent for certain data processing activities
If you are located in the EEA or UK, you have the following rights under the GDPR:
Access your personal information
Correct inaccurate or incomplete data
Request deletion of your personal information
Data portability, where applicable
Withdraw consent for certain data processing activities or any matter at any time
Object to processing, including processing based on legitimate interests or direct marketing
The right to not to be subject to automated decision-making, including profiling, where applicable
Lodge a complaint with your local supervisory authority
Where possible, any requests or objections should be made through our contact information, which is available at the end of this Privacy Policy. We respect your rights and aim to take actions pertinent to your request within one month. If an extension is required, we will inform you of the reasons for such delay. Such an extension will be no longer than two (2) months. Exercising your rights comes at no cost. However, please note that if the request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply with your request. We may also ask for identity confirmation, provided the confirmation method is proportionate to the personal data we hold about you. This is a security measure we implement to ensure that personal data is not disclosed to unauthorized recipients.
To exercise these rights, please contact us at privacy@superfile.com.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable essential site functionality
Improve performance and user experience
Collect analytics to understand site usage
You can control or disable cookies through your browser settings. Note that disabling cookies may affect site functionality.
7. Marketing Communications
Where permitted by law, we may send you marketing communications about our services.
If you are located in the EEA or UK, we will send marketing communications only where:
You have provided prior opt-in consent; or
Another lawful basis applies under applicable law.
You may withdraw your consent at any time by:
Clicking the “unsubscribe” link in any marketing email
Adjusting your communication preferences (where available)
Contacting privacy@superfile.com
Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
8. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law, including:
Account information – for the duration of your account and up to 1 year thereafter
Marketing data – until consent is withdrawn or you unsubscribe
Security logs – typically retained for 12 months
Legal compliance records – as required by applicable law
Retention periods are determined based on legal obligations, contractual requirements, and legitimate business needs.
9. International Data Transfers
Superfile is headquartered in the United States. If you are located outside the United States, your personal data may be transferred to and processed in the United States or other jurisdictions that may not provide the same level of data protection as your home country.
Where required by law, we implement appropriate safeguards for cross-border transfers, including:
Standard Contractual Clauses approved by the European Commission
Additional technical and organizational safeguards where appropriate
You may request further information regarding transfer safeguards by contacting privacy@superfile.com.
10. Data Security
We implement reasonable and appropriate technical and organizational measures designed to protect personal data, including administrative safeguards, access controls, encryption where appropriate, vendor due diligence procedures, and incident response protocols.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children’s Privacy
Superfile.com is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Continued use of superfile.com constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: privacy@superfile.com
Address:
9663 Santa Monica Blvd, Unit 121
Beverly Hills, CA 90210
EU Representative:
Instant EU GDPR Representative Ltd.
Adam Brogden contact@gdprlocal.com
Tel +35315549700
INSTANT EU GDPR REPRESENTATIVE LTD
Office 2,
12A Lower Main Street, Lucan Co. Dublin
K78 X5P8
Ireland
UK Representative:
GDPR Local Ltd.
Adam Brogden contact@gdprlocal.com
Tel +44 1772 217800
1st Floor Front Suite
27-29 North Street, Brighton
England
If you are not satisfied with how we handle your personal data, you can lodge a complaint with the relevant supervisory authority. For more information, kindly consider the available links below.
For EU data subjects: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
For UK data subjects: https://ico.org.uk/make-a-complaint/
© 2026 Superfile. All rights reserved.
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